Hygiene und Sicherheitskonzept

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Parkhotel Quellenhof Aachen Aussenansicht Grünfläche
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YOUR SAFETY. OUR PROMISE.

The Parkhotel Quellenhof Aachen is committed to strictly adhering to health and safety standards to protect all employees and guests. We are helping to contain the pandemic by acting responsibly and taking extensive precautionary measures to combat the spread of the COVID-19 virus.

WELCOME

We look forward to welcoming you to the PARKHOTEL QUELLENHOF AACHEN. Your safety and health is our highest priority. We strive to contribute to a containment of the pandemic together with our most valuable guests and partners. Our actions taken are in line with teh applicable law regulations and recommendations of local governemnts, authorities and institutions. Amendments or changes to the current regulations may apply on a short term notice follwing the pandemic development - we thank you for your understanding. Our team remains at your disposal to respond to any inquiries about current regulations and the pandemic situation in Germany or Aachen in general.

We have consolidated the most important information belwo for your stay in Aachen combined with a brief overview on our health and security standards and efforts.


APPLICABLE LAW REGULATIONS
(valid from 13 January 2022)


ACCOMMODATION

  1. touristic purposes: accommodation only allowed for immunized/fully vaccinated guests (so called 2G Regulation)
  2. non-touristic purposes: guests are required to provide at least a valid COVID-19 test if not vaccinated (so called 3G Regulation)*

*a proven negative test must not be older than 24h (antigen test) or 48h PCR test. In case of enhanced suration of stay test must be repeated.

CULINARY OFFERS | FOOD & BEVERAGE

  1. the entire culinary offer involving restaurant and bar services may only be enjoyed by immunized guests who are additionally required to provide a valid COVID 19-test (so called 2GPlus-Regulation). Guests who have received already a third vaccination (booster) do not have to present an additional negative test result.
  2. overnight guests may enjoy the hotel's room service offerings (non-immunised guests may enjoy this contactless service as well)

QUELLENHOF SPA

The hotels's spa is accessible to immunized guests only who are additionally required to provide a valid COVID 19-test (so called 2GPlus-Regulation). This restriction also apllies to any cosmetic services conducted by our partner cosmetic beate bulang.

Guests who have received already a third vaccination (booster) do not have to present an additional negative test result.

EVENTS & GROUPS

Events may be held in various formats. However, they might require an approval by local authorities and a special hygiene and security concept.
Our team gladly assists you preparing your event considerating all potential opportunities and possibilities.

Private gettogethers may be held with up to a maximum of 10 guetsts.

ADDITIONAL INFROMATION

Guests which cannot be vaccinated due to medical reasons will have to provide a respective medical certificate and a proven negative COVID-19 test result which needs to be renewed following above mentioned procedure.


HYGIENE- & SECURITYCONCEPT


I. PROACTIVE PREVENTION

A detailed hygiene concept was developed for the entire hotel and presented to the local authorities. In addition to the applicable legal regulations, the Quellenhof's team is regularly trained on specific regulations and additional precautionary measures. These are constantly monitored and adjusted if necessary. The concept of the hotel goes well beyond general regulations to ensure the safety and health of all employees and guests.

II. CURRENT INFORMATION

In order to contain the pandemic, our team is guided by the regulations currently in force in North Rhine-Westphalia, as well as by the supplementary ordinance of the city of Aachen and the internal hygiene concept. Since the legal regulations can change at any time due to the advancing pandemic situation, our team is always familiar with the current regulations. You can also find the current regulation under the following links:

Please do not hesitate to contact our team prior to your arrival or in preparation for your trip / event to help you comply with the currently applicable regulations and measures.

III. RELIABILITY

The hotel works in close cooperation with the city of Aachen. Special inquiries are therefore immediately coordinated with the responsible employees of the competent authority during the entire pandemic. Event formats in particular require tailor-made hygiene concepts that have to be officially approved. Our team advises our guests on the current requirements. Approvals or necessary adjustments are usually processed within 24 hours and communicated as quickly as possible. These decisions are binding and legally valid for both parties.

IV. GENERAL PRECAUTIONS

All guests will be informed of the current regulations upon arrival. Our employees are familiar with the applicable regulations and will be happy to help you. From August 2021, the following generally applicable precautionary measures and restrictions must be observed:

  • If a guest has health problems, we will help immediately and call you medical help. Until the rescue service arrives, the sick person is isolated from the public areas of the hotel.
  • In the public indoor areas or when using the room service, it is compulsory to wear a medical mask or an FFP2 mask.
  • We provide medical masks at any time at the hotel reception.
  • Thanks to the generosity of our premises, you can easily keep the minimum distance of 1.5 meters or more to contact persons.
  • Our guests are asked to use the elevators with a maximum capacity of two guests per elevator.
  • Numerous options for hand disinfection can be found throughout the hotel.
  • Potential contact areas and surfaces are reduced to a minimum and disinfected after use or contact.
  • In order to provide a high quality of service, the personal contact options between employees have been reduced to a minimum.
  • All areas of the hotel are ventilated at regular intervals.
  • The cleaning intervals of public areas, guest rooms and other rooms have been increased.
  • Our cleaning processes follow the recommendations of the hygiene guidelines.
  • The precautionary measures described above improve the hotels strict HACCP concept, which was established and attended to long before the current pandemic.

V. SPECIFIC PRECAUTIONS

  • The Parkhotel Quellenhof Aachen places absolute priority on the safety and health of all employees and guests. For special occasions, we work with you and the local authorities to develop tailor-made solutions that meet the various needs of your event. In addition, we offer you other valuable options for your event planning:

  • fully trained and certified specialists

  • fast feedback and reliable exchange processes with authorities
  • digital registration for events and reduced-contact / optimized testing
  • COVID-19 pre-event testing performed by medical staff
  • spacious capacities / event rooms available
  • Division of groups in different rooms of the hotel
  • Hybrid conferencing and online streaming
  • Broadcast / streaming opportunities worldwide or from meeting room to meeting room

OUR GUESTS CAN RELY ON A WELL THOUGHT OUT HYGIENE AND SAFETY CONCEPT AND USE THIS TO MEET ALL OF THEIR NEEDS OF THE NEW NORMALITY.

WELCOME TO QUELLENHOF
WILLKOMMEN TO AACHEN