Frequently Asked Questionsfrom A to Z

Do you have any questions about your stay at the Quellenhof Aachen, our spa or our restaurant? Maybe the answers to the most common questions listed here will help you. If you still require help, please do not hesitate to contact us by phone or e-mail. We look forward to hearing from you!

Booking

Where can I book my room at the best available rate?

Our best rates are offered directly on our website. You may either book online or call +49 (0) 241 9132 950 for reservations..

Are there any advantages or benefits when booking directly at the hotel?

Yes. Are you already planning your next stay at the Parkhotel Quellenhof Aachen? We reward your loyalty with a 5% discount. Dial -946 to make a reservation stating the code “Treuebonus” (loyalty bonus).

Restaurant & Bar

What are the Quellenhof restaurant and bar opening times?

Breakfast
Our generous breakfast buffet is served Mondays to Fridays from 07.00 am to 10.00 am in the restaurant. Weekends and bank holidays: from 7.00 am to 11.00 am.

Lunch
Our La Brasserie restaurant is open daily from 12.00 pm to 02.00 pm.

Afternoon
Our afternoon offer are provided from 02.00 pm to 06.00 pm

Dinner
Dinner is served daily from 6.00 pm to 09.30 pm in the La Brasserie restaurant.

To book a table contact our restaurant team. Dial -954

Where is the bar in the Quellenhof?

The Elephant Bar is on the ground floor next to the lobby. The bar is open daily from 6:00 p.m.

Our open-air bar on the newly designed sun terrace is open throughout the summer from 5.00 pm to 11.00 pm.

Wellness & Spa

What are the spa and well-being facilities at the Quellenhof?

Our well-being and recreation spa area, the Quellenhof Spa, offers relaxation for body and soul: choose from two saunas, a steam bath, pool (130 sqm), fitness and quiet area as well as wide choice of treatments.

Opening times Pool and sauna:
Sundays to Thursdays 7.00 am - 9.00 pm
Fridays and Saturdays 7.00 am - 10.00 pm

Opening times Beauty and massage:
Mondays to Thursdays 9.00 am – 7.00 pm
Fridays and Saturdays 9.00 am – 9.00 pm
Sundays 9.00 am – 8.00 pm

Opening times Fitness area:
24 hours - please contact reception if visiting outside the above opening times.
For massage and beauty appointments: dial -782

What are the hair salon’s opening times?

Hair salon Stüber & Stüber:

Sundays and Mondays: closed
Tuesdays and Wednesdays 9.00 am – 6.00 pm
Thursdays 9.00 am – 8.00 pm
Fridays 8.30 am – 6.00 pm
Saturday 8.30 am – 4.00 pm

To make an appointment dial (0) 9007 8433. The hair salon is located on the ground floor.

Rooms

Do the rooms have a telephone?

They do. Please dial (0) to make an external call. If you would like to contact another room, dial the room number.

Are there bathing robes in the rooms?

There is a bathing robe in the wardrobe of your room. Please contact reception if you would like to purchase one for your hotel feeling at home. If the bathrobes are taken home, there will be a surcharge of EUR 50,00.

Can I order additional bedding/blankets or pillows?

We can provide extra blankets, pillows, and woollen blankets for your room.

We are also able to provide anti-allergy bedding.

There are additional woollen blankets inside your wardrobe.

What should I do if I don’t want to be disturbed?

There is a “Do not Disturb” sign which you may hang on your door. Please note that if the card is on the door, the rooms will also not be cleaned nor will you receive any messages during this time.

Is there an iron in the room?

We can provide an iron and ironing board upon request. If you would like to use the ironing service (at an extra charge) please contact reception. Dial 911

Is there a television in the room?

Hotel rooms feature a flat screen TV with integrated radio and video text. Select international programs by using the remote control.

Is room service available?

Breakfast, lunch, and dinner can be served in your room. Please contact the restaurant to place your order. There is a breakfast menu in your room.

Room service charge is EUR 8,00 per order dial -964

Is there a hairdryer in the room?

There is a hairdryer in the bathroom – it is placed in the drawer under the wash basin.

When are towels changed in my room?

If you would like your towels to be changed daily, leave them on the floor. If you require more towels, please contact thereception. Towels left on the hooks will not be changed.

Are there toiletries in the bathrooms?

We offer guests a shower cap, comb, shaving set, toothpaste, and toothbrush. If you require any of these items, please contact reception. Dial -911

Is internet available in the rooms?

Our rooms offer free WIFI. Select the “Parkhotel Quellenhof” network and click on register.

Is there air conditioning?

All rooms and suites offer air conditioning. The room temperature can be controlled by the thermostat.

Can I keep medicine cool in the room?

It is not recommended that guests use the minibar in the rooms to keep medication cool inside the room due to temperature fluctuations.

Is there a minibar?

We hope that the minibar meets your requirements and expectations. If you require any additional drinks, please contact room service and share your preferences with us. Dial -964

From 10.00 pm onwards -911

How do I address a technical issue?

If you encounter any technical challenges, please inform the reception team which will gladly assist. immediately. Dial -911

Is there a safe?

There is an electronic safe in the wardrobe of each room. Hotel management does not assume liability for the loss of any personal valuables. We would like to point out that, if we look after any valuables, liability is limited in accordance with German law.

What must I do if I lose my room key card?

Please contact reception immediately if you lose your room card. The card must be left at reception before departure.

When is my room cleaned?

Rooms are cleaned between 9.00 am and 4.30 pm. If you would like your room to be cleaned at a particular time, please contact reception. Dial -911

Hotel Service

At what time is check-in and check-out?

Rooms are available from 3.00 pm.

On the day of departure, rooms must be vacated by 12.00 pm.

If you would like to check-out later or arrive early, please contact reception.

Is car rental available?

Do you require a cab or would you like to rent a car? Please contactour front desk who will be able to help.

Is the Quellenhof able to arrange a shuttle service?

A shuttle service can be arranged by reception in cooperation with our partners. Dial- 911.

What are the parking charges?

The hotel’s underground garage can be used at a daily charge. Prices depend on the length of stay and maybe Outside parking is also available. An exit ticket is available reception.

Is the Quellenhof able to arrange a flower delivery?

Would you like to surprise someone special with a flower arrangement? Our team at the front desk is happy to assist you. Dial 911.

Is a laundry service available?

A laundry service is available from Mondays to Saturdays: collection before 9.00 am – returned by 7.00 pm on the same day. Unfortunately, we are, unable to offer a laundry service on Sundays or bank holidays. For further details please see the laundry list in your room.

Does the hotel offer items or services for babies?

To make your stay with your baby as enjoyable as possible we offer the following: baby cots with matching bedding | babysitter service | highchairs. Please share your preferences and needs.

Is it possible to have a wake-up call?

We can make sure you get up in the morning! Please contact reception about this.

Our reception staff always do their best to make sure you are woken up on time. We are, however, unable to assume liable for missed alarm calls due to any technical or human error and ask for your understanding should such situations occur. Recourse claims excluded! Dial 911.

Can I print or photocopy documents in the Quellenhof?

Documents can be printed or photocopied at reception. Dial 911.

Can I send a fax or scan?

Please contact reception if you would like to send a fax or scan. This will be charged at the cost of a standard telephone call.

Fax: +49 241 9132-100

How can I send letters?

Stamps are available from reception. We can send your post for you!

Is there anywhere to work-out?

Our 24-hour gym which is located in the basement, at the Quellenhof SPA, offers professional, gym-standard equipment. Entry via your room card. If you have any further questions, please contact reception.

How far away are the nearest airports?

Düsseldorf approx. 60 mins. by car

Cologne/Bonn approx. 55 mins. by car

Lüttich approx. 50 mins. by car

Maastricht approx. 35 mins. by car

Reception staff can assist with all reservations, flight information, booking amendments as well as confirmations and can also arrange a taxi, limousine or shuttle service. Dial 911.

Is there a luggage service?

Guests should check their luggage if it has been brought to the room. If you are leaving your luggage at reception, please remember to get a receipt for this. Dial 911.

Are pets allowed?

Dogs are permitted in the Quellenhof for which there is a charge of €15 a day. Please note that dogs are not permitted in the restaurant or wellness area. Dog kits are also available which include a dog blanket.

Please consider the guests staying in the rooms after you: dogs are not permitted in the beds!

Can I pay by credit card?

We accept the following credit cards: American Express, Diners Club, Mastercard, VISA, JCB.

Can someone leave a message for me?

Any messages left for you will be brought to your room immediately.

Is smoking permitted in the hotel?

The Quellenhof is a non-smoking hotel. If you smoke in your room there will be a charge of €150. There is a smoking area with ashtrays at the main entrance.

Is it possible to hold a private event at the Quellenhof?

With 13 fully equipped event areas for up to 550 guests as well as the bar and restaurant areas, the Parkhotel Quellenhof offers many flexible options for your private function. Guests can, for example, choose from event rooms, the sun terrace, the bar, or restaurant. Our long-standing event partners can organize quality entertainment for your guests. Further information is available in a personal consultation. Dial 937.

Where can I buy newspapers/magazines?

An international selection of newspapers is available daily at reception and in front of the restaurant.

How can someone contact me?

You may be contacted under the following details:

Parkhotel Quellenhof Aachen | Monheimsallee 52 | 52062 Aachen | Telephone: +49 241 9132-0 |
Fax: +49 241 9132 100 | E-mail: info@parkhotel-quellenhof.de

You can also be contacted direct in your room:
+49 241 9132 + room number.

We can take messages for you if you are not there.

Will I need an international plug adapter?

If your electronic devices or mobile phones do not fit our standard European sockets you can borrow an adapter or charging cable from reception.

Allergy sufferers

I have an allergy – is the hotel able to consider this?

Please inform reception at check-in if you have any allergies and require anti-allergy bedding. Please speak to our waiting staff if you require any of our specially prepared meals for people with food intolerances.

Emergencies

How can I contact a doctor?

In case of an emergency, contact reception.

What should I do if I need first aid?

Please contact reception. Dial 911.

Where are the fire extinguishers located?

There is a fire extinguisher on every floor – please see our escape plans.

Where is the emergency exit located?

Please see the emergency plan on your room door for the exit to be used in the event of an emergency. All guest rooms and public areas are equipped with smoke detectors. If you notice a fire, please call the switchboard, and state the location. There are fire extinguishers (only for initial fires) on every floor. Please note the instructions in your room and at the emergency exits indicated by the green signs. Please also listen to any announcements made via loudspeaker in the event of an emergency and concerning evacuation.

Sustainability in the hotel

How environmentally friendly is the Quellenhof?

Environmental protection is very important to us: refillable soap dispensers, variable change of towels, breakfast buffet which uses as little packaging as possible, separation of all waste and much more is matter of course for us.

Help us to protect our environment:

Switch off lights and TV when leaving your room.

Make sure taps are firmly turned off after use.

Use towels more than once.

Use the waste bin in the room for paper and the bin in the bathroom for any other rubbish.

Leave any empty bottles next to the bin.

Your feedback on your stay in the Parkhotel Quellenhof

Where can I leave feedback?

Your opinion matters to us. Therefore, we send a guest survey to our guests after their stay. We would be very grateful if you could complete this and help us improve our service.