Terms and Conditions for Hotel Rooms & Services at Parkhotel Quellenhof

GENERAL TERMS AND CONDITIONS FOR THE HOTEL ACCOMMODATION AGREEMENT (GTC)

I. SCOPE OF APPLICATION

These Terms and Conditions apply to contracts for the rental of hotel rooms for lodging, as well as to all other services and supplies provided by the hotel (hereinafter referred to as the “Hotel”) to the customer.
Subletting or subletting of the rooms provided, as well as their use for purposes other than accommodation, require the prior written consent of the hotel, whereby § 540 (1) sentence 2 of the German Civil Code (BGB) is excluded, provided that the customer is not a consumer.
The customer’s terms and conditions apply only if this has been expressly agreed in writing in advance.
In addition, the additional terms and conditions agreed upon at the time the contract is concluded shall take precedence.

II. CONCLUSION OF THE AGREEMENT, CONTRACTING PARTIES; STATUTE OF LIMITATIONS

The contract is concluded upon the hotel's acceptance of the customer's request. The hotel is free to confirm the room reservation in writing.
The contracting parties are the hotel and the guest. If a third party has made the reservation on behalf of the guest, that third party is jointly and severally liable with the guest to the hotel for all obligations arising from the hotel accommodation contract, provided the hotel has received a corresponding statement from the third party.
All claims against the hotel generally become time-barred one year after the start of the statutory limitation period. Claims for damages become time-barred after five years, regardless of whether the hotel was aware of the claim. These shortened limitation periods do not apply to claims arising from a breach of duty by the hotel that was committed intentionally or through gross negligence.

III. SERVICES, PRICES, PAYMENT, SETOFF

The hotel is obligated to keep the rooms reserved by the guest available and to provide the agreed-upon services.
The guest is obligated to pay the hotel’s agreed-upon or applicable rates for room occupancy and any additional services utilized. This also applies to services requested by the guest and expenses incurred by the hotel on behalf of third parties. The agreed-upon rates include the applicable sales tax.
The hotel may make its consent to a subsequent reduction requested by the guest in the number of rooms booked, the hotel’s services, or the length of the guest’s stay contingent upon an increase in the price of the rooms and/or the hotel’s other services.
Hotel invoices without a due date are payable in full within 10 days of receipt. The hotel may at any time demand immediate payment of due amounts from the guest. In the event of late payment, the hotel is entitled to charge interest at a rate of 8% or, in legal transactions involving a consumer, 5% above the base rate. The hotel reserves the right to prove that it has suffered greater damages.
The hotel is entitled to require the customer to make a reasonable advance payment or provide security upon conclusion of the contract. The amount of the advance payment and the payment dates may be agreed upon in writing in the contract. The statutory provisions regarding advance payments or security for package tours remain unaffected.
In justified cases, such as when the guest is in arrears, the hotel is entitled, even after the contract has been concluded and up until the start of the guest’s stay, to demand an advance payment or security deposit as described in section 5 above, or to increase the advance payment or security deposit agreed upon in the contract up to the full agreed-upon amount.
The hotel is also entitled to require the guest, at the beginning of and during the stay, to make a reasonable advance payment or provide security in accordance with Section 5 above for existing and future claims arising from the contract, provided that such payment or security has not already been provided in accordance with Sections 6 or 7 above.
The customer may only set off, reduce, or exercise a right of retention against a claim by the hotel if the customer has an undisputed or final and binding claim.
Pets may be brought along only with the hotel's prior consent and, if applicable, for a fee.

IV. CUSTOMER CANCELLATION (I.E., CANCELLATION, WITHDRAWAL) / FAILURE TO UTILIZE THE HOTEL’S SERVICES (NO-SHOW)

The customer’s cancellation of the contract concluded with the hotel requires the hotel’s consent, which must be provided in writing at a minimum. If such consent is not granted, the agreed price under the contract must be paid even if the customer does not make use of the contractual services. In this case, the corresponding invoice will be issued with a VAT statement. If the hotel grants written consent to the customer’s cancellation on the condition that the customer must pay compensation for the unused rooms, the corresponding invoice will be issued without a VAT statement. This is subject to any changes in the administrative instructions of the tax authorities. The provisions of the preceding paragraph do not apply in the event of a breach by the hotel of its obligation to respect the rights, legal interests, and interests of the customer, if the customer can no longer reasonably be expected to remain bound by the contract as a result, or if the customer is entitled to any other statutory or contractual right of withdrawal.
If a deadline for withdrawing from the contract has been agreed upon in writing between the hotel and the customer, the customer may withdraw from the contract by that date without triggering any claims for payment or damages by the hotel. The customer’s right of withdrawal expires if the customer does not exercise this right in writing with the hotel by the agreed date, unless a case of withdrawal pursuant to Clause IV, Section 1, Sentence 6 applies.
If the customer does not use the reserved rooms, the hotel must offset the revenue from renting the rooms to other guests as well as the expenses saved. If the rooms are not rented to other guests, the hotel may demand the contractually agreed-upon payment and apply a flat-rate deduction for the hotel’s saved expenses. In this case, the customer is obligated to pay at least 90% of the contractually agreed price for overnight stays with or without breakfast, 70% for half-board, and 60% for full-board arrangements. The customer is free to provide evidence that the aforementioned claim did not arise or did not arise in the amount claimed.

V. CANCELLATION BY THE HOTEL

If it has been agreed in writing that the customer may cancel the contract free of charge within a specified period, the hotel is entitled, during that period, to cancel the contract if it receives inquiries from other customers regarding the rooms booked under the contract and the customer does not waive their right to cancel upon the hotel’s request.
If an agreed advance payment or security deposit, or one required above in accordance with Section III, paragraphs 6 and/or 7, is not provided, the hotel is also entitled to terminate the contract.
Furthermore, the hotel is entitled to terminate the contract for cause for objectively justified reasons, for example if
• force majeure or other circumstances beyond the hotel’s control make performance of the contract impossible;
• rooms are booked based on misleading or false statements regarding material facts, e.g., regarding the guest’s identity or the purpose of their stay;
• the hotel has reasonable grounds to believe that the use of the hotel’s services may jeopardize the smooth operation of the business, the safety, or the hotel’s public reputation, without this being attributable to the hotel’s sphere of control or organization;
• there is a violation of Section I, Item 2 above.
If the hotel cancels the reservation for valid reasons, the customer is not entitled to compensation.
The hotel may prohibit unauthorized job interviews, sales events, and similar gatherings, or may require that they be discontinued. Newspaper advertisements containing invitations to job interviews or sales events, as well as any form of advertising, information, or invitation related to the hotel (e.g., through the use of the hotel’s name), require the hotel’s prior written consent.
If, in the event of cancellation pursuant to sections 2 and 3 above, the hotel is entitled to claim damages from the customer, the hotel may calculate the claim as a lump sum. Clause IV, section 3, sentences 2 and 3 apply mutatis mutandis in this case. In such cases, the customer retains the right to prove that no damage or only minor damage has been incurred.

VI. Room Preparation, Handover, and Return

The customer has no right to demand specific rooms.
Reserved rooms are available to the guest from 3:00 p.m. on the agreed arrival date. The guest has no right to earlier check-in. Unless a later arrival time has been expressly agreed upon or the room in question has been prepaid, the hotel has the right to reassign booked rooms after 6:00 p.m. without the guest being entitled to any claim against the hotel. The hotel’s claims under Clause IV remain unaffected by this provision.
On the agreed departure date, the rooms must be vacated and made available to the hotel by 12:00 p.m. at the latest. After that time, the hotel may charge 50% of the full room rate (list price) for the use of the room beyond the contractual period until 6:00 p.m., and 100% after 6:00 p.m., due to the late vacating of the room. This does not give rise to any contractual claims on the part of the guest. The guest is free to prove that the hotel has incurred no claim for usage fees or a significantly lower claim.

VII. LIABILITY OF THE HOTEL

The hotel shall be liable for its obligations under the contract with the care of a prudent businessman. Claims by the guest for damages are excluded. This does not apply to damages resulting from injury to life, limb, or health if the hotel is responsible for the breach of duty, nor to other damages resulting from an intentional or grossly negligent breach of duty by the hotel. A breach of duty by a legal representative or vicarious agent of the hotel is deemed equivalent to a breach by the hotel itself. Should disruptions or defects in the hotel’s services occur, the hotel shall endeavor to remedy the situation upon becoming aware of the issue or upon immediate notification by the customer. The customer is obligated to contribute to the extent reasonably possible to remedy the disruption and minimize any potential damage.
The hotel is liable to the guest for items brought onto the premises in accordance with statutory provisions, up to one hundred times the room rate, with a maximum of €3,500, and for cash, securities, and valuables up to €800. Cash, securities, and valuables may be stored in the hotel or room safe up to a maximum value of €7,500. The hotel recommends taking advantage of this option. Liability claims expire unless the guest immediately notifies the hotel upon becoming aware of loss, destruction, or damage (Section 703 of the German Civil Code). Liability applies only if the rooms or containers in which the items were left were locked.
If a parking space is made available to the guest in the hotel garage or in a hotel parking lot, even for a fee, this does not constitute a contract of safekeeping. The hotel shall not be liable for the loss of or damage to motor vehicles parked or maneuvered on the hotel premises and their contents, except in cases of intent or gross negligence. This also applies to the hotel’s vicarious agents. The second through fourth sentences of paragraph 1 above shall apply mutatis mutandis.
Wake-up calls are handled by the hotel with the utmost care. Messages, mail, and packages for guests are handled with care. The hotel will deliver, store, and—upon request and for a fee—forward such items. The second through fourth sentences of paragraph 1 above apply accordingly.
Items left behind by the guest will be forwarded only at the guest’s request, risk, and expense. The hotel will hold the items for three months; after that, if they have any apparent value, they will be turned over to the local lost and found office. If they have no apparent value, the hotel reserves the right to dispose of them after the three-month period has expired.

VII. ADDITIONAL PROVISIONS FOR PACKAGE TOUR CONTRACTS

If the hotel’s obligation to provide services includes not only room and board but also the organization of a recreational program as a service provided for a fee, this constitutes a package travel contract.
The contracting party may not assert any claims regarding changes, deviations, or reductions in individual services under a package tour contract that become necessary after the contract has been concluded, provided that such changes, deviations, or reductions are merely insignificant.
In the case of arranged services (not a package tour), the hotel is not liable for the provision of services by third-party service providers or transportation companies, but only for the proper arrangement of the travel services and for the proper communication of the service provider’s information to the participant.
In the case of a package tour, the hotel’s liability for damages other than bodily injury is limited to three times the tour price, provided that the damage suffered by the contracting party was not caused by the hotel’s intentional act or gross negligence, and provided that the hotel is liable for the damage incurred by the contracting party solely due to the fault of a service provider.

VIII. SUPPLEMENTARY SPECIAL PROVISIONS RELATED TO COVID-19, PANDEMIC SITUATIONS, AND FORCE MAJEURE

If, due to regulations, general orders, or administrative acts intended to combat or prevent the spread of the SARS-CoV-2 virus (“COVID-19”) or similar serious reasons of force majeure (external circumstances beyond the hotel’s control), the hotel is unable to operate in whole or in part and the guest is unable to avail themselves of the corresponding services, this shall not constitute a breach of duty for which the hotel is responsible. This applies regardless of the date on which the regulation, general ruling, or administrative act was issued.
In the event that the hotel is prevented from fulfilling its contractual obligations for the reasons specified in Section 1, the hotel is entitled, without liability for damages, to adjust its services in accordance with the applicable legal framework.
If hotel operations are completely prohibited, the hotel is entitled to offer the guest an alternative travel date. If the parties cannot agree on an alternative travel date, both parties are entitled to withdraw from the contract in question by providing written notice. In this case, the hotel retains the right to claim 50% of the payment for the booked services.
During the guest’s stay, the hotel has the right to require the guest to comply with applicable COVID-19 regulations (as set forth in applicable general orders, ordinances, or laws, or in the hotel’s own hygiene policy) and to verify such compliance. In the event of repeated and deliberate violations of the applicable COVID-19 regulations, the hotel has the right, for the protection of other guests and employees, to terminate the accommodation contract with immediate effect and to demand and enforce the guests’ departure. The hotel’s claim for payment of the booked accommodation services remains valid.

IX. FINAL PROVISIONS

Any amendments or additions to the contract, the acceptance of the reservation, or these terms and conditions for hotel accommodation must be made in writing. Unilateral amendments or additions made by the customer are invalid.
The place of performance and payment is the hotel's registered office.
The exclusive venue for legal proceedings—including disputes involving checks and promissory notes—in commercial transactions is Aachen. If a contracting party meets the requirements of Section 38(2) of the German Code of Civil Procedure (ZPO) and has no general venue within Germany, the venue shall be the hotel’s registered office.
German law applies. The application of the UN Convention on Contracts for the International Sale of Goods and conflict-of-laws provisions is excluded.
If any provision of these General Terms and Conditions is or becomes invalid or void, this shall not affect the validity of the remaining provisions. The same applies in the event of an unintended omission. In all other respects, the statutory provisions shall apply.
Alternative dispute resolution pursuant to Article 14(1) of the ODR Regulation and Section 36 of the VSBG.
The EU’s ODR platform for online dispute resolution can be accessed via the following link: http://ec.europa.eu/consumers/odr/. Our email address is info@parkhotel-quellenhof.de. We are not obligated to participate in dispute resolution proceedings before a consumer arbitration board and are generally unwilling to do so.

GENERAL TERMS AND CONDITIONS FOR EVENTS

I. SCOPE OF APPLICATION

These Terms and Conditions apply to contracts for the rental of the hotel’s conference, banquet, and event rooms for the purpose of holding events such as banquets, seminars, conferences, etc., as well as to all related services and supplies provided by the hotel (hereinafter collectively referred to as the “Hotel”).
Subletting or subleasing the premises, spaces, or display cases provided, as well as inviting guests to job interviews, sales events, or similar gatherings, requires the prior written consent of the hotel; in this regard, Section 540(1), sentence 2 of the German Civil Code (BGB) is excluded, provided that the customer is not a consumer.
The customer’s terms and conditions apply only if this has been expressly agreed in writing in advance.
Any publications that mention the venue must be sent to the hotel well in advance for review. They are subject to the hotel’s approval.
In addition, the additional terms and conditions agreed upon at the time the contract was concluded shall take precedence.

II. CONCLUSION OF THE AGREEMENT, CONTRACTING PARTIES, LIABILITY, STATUTE OF LIMITATIONS

The contract is concluded when the hotel accepts the customer’s request; these parties are the contracting parties.
If the customer/purchaser is not the event organizer itself, or if the event organizer engages a commercial agent or organizer, the event organizer shall be jointly and severally liable with the customer for all obligations arising from the contract, provided that the hotel has received a corresponding statement from the customer.
The hotel shall be liable for its obligations under the contract with the care of a prudent businessman. Claims by the guest for damages are excluded. This does not apply to damages resulting from injury to life, limb, or health if the hotel is responsible for the breach of duty, nor to other damages resulting from an intentional or grossly negligent breach of duty by the hotel. A breach of duty by a legal representative or vicarious agent of the hotel is deemed equivalent to a breach by the hotel itself. Should disruptions or defects in the hotel’s services occur, the hotel shall endeavor to remedy the situation upon becoming aware of the issue or upon immediate notification by the customer. The customer is obligated to contribute to the extent reasonably possible to resolve the disruption and minimize any potential damage. Furthermore, the guest is obligated to notify the hotel in a timely manner of the possibility of exceptionally high damages occurring.
All claims against the hotel generally become time-barred one year after the statutory limitation period begins. Claims for damages become time-barred after five years, regardless of whether the hotel was aware of the claim. These shortened limitation periods do not apply to claims arising from a breach of duty by the hotel that was committed intentionally or through gross negligence.
The customer is obligated to inform the hotel, without being asked, no later than at the time the contract is concluded, whether the event, due to its political, religious, or other nature, is likely to jeopardize the hotel’s smooth operations, security, or public reputation.
Mail, packages, and parcels addressed to guests are handled with care. The hotel will deliver, store, and, upon request and for a fee, forward such items. The hotel assumes no liability for the contents of the items or for the timeliness and accuracy of delivery.
If a parking space is made available to the guest in the hotel garage or in a hotel parking lot, even for a fee, this does not constitute a contract of safekeeping. The hotel is not liable for the loss of or damage to vehicles parked or maneuvered on the hotel premises, nor for their contents. The hotel is under no obligation to monitor the premises. Any damage must be reported to the hotel immediately.

III. SERVICES, PRICES, PAYMENT, SETOFF

The hotel is obligated to provide the services ordered by the guest and confirmed by the hotel.
The guest is obligated to pay the hotel’s agreed-upon or applicable rates for these and any other services utilized. This also applies to services and expenses incurred by the hotel on the guest’s behalf with third parties, including, in particular, claims from copyright collection societies. The agreed-upon rates include the applicable statutory sales tax.
Hotel invoices without a due date are payable in full within 10 days of receipt. The hotel may at any time demand immediate payment of due amounts from the guest. In the event of late payment, the hotel is entitled to charge interest at a rate of 8% above the base rate or, in legal transactions involving a consumer, 5% above the base rate. The hotel reserves the right to prove that the actual damage was lower or higher.
The hotel is entitled to require the customer to make a reasonable advance payment or provide security upon conclusion of the contract or thereafter. The amount of the advance payment or security and the payment dates may be agreed upon in writing in the contract.
In justified cases, such as when the customer is in arrears or the scope of the contract is expanded, the hotel is entitled, even after the contract has been concluded and up until the start of the event, to demand an advance payment or security deposit as defined in section 4 above, or to increase the advance payment or security deposit agreed upon in the contract up to the full agreed-upon fee.
If a minimum revenue has been agreed upon and this amount is not reached, the hotel may charge the difference as lost profits, unless the customer can prove that the actual loss was lower or the hotel can prove that the actual loss was higher.
The customer may only set off, reduce, or exercise a right of retention against a claim by the hotel if the customer has an undisputed or final and binding claim.
The hotel is entitled to request a reasonable advance payment at any time. The amount of the advance payment and the payment dates are agreed upon in writing in the contract. The agreed-upon deposits are non-refundable, unless the hotel and the customer have agreed to a free cancellation. However, if the hotel is able to resell the rooms and event spaces at the same price in the event of a cancellation, the deposit amounts will be refunded. If the rooms and event spaces cannot be resold at the same price, the customer must pay the difference.
If, after the contract has been signed, circumstances come to light that, in the hotel’s opinion, cast doubt on the customer’s creditworthiness, the hotel is entitled to withdraw from the contract or to provide the agreed services only upon receipt of advance payment or security.

IV. CUSTOMER CANCELLATION (I.E., CANCELLATION, WITHDRAWAL) / FAILURE TO UTILIZE THE HOTEL’S SERVICES

The customer’s cancellation of the contract concluded with the hotel requires the hotel’s consent, which must be provided in writing at a minimum. If such consent is not granted, the agreed room rental fee under the contract, as well as any services arranged with third parties, must be paid in any case, even if the customer does not make use of the contractual services and it is no longer possible to re-rent the room. In this case, the corresponding invoice will be issued with a VAT statement. If the hotel grants written consent to the customer’s cancellation on the condition that the customer must pay compensation for the contractual services not utilized, the corresponding invoice will be issued without a VAT statement. This applies subject to any changes in the administrative instructions of the tax authorities. The provisions of No. 1 above do not apply in the event of a breach by the hotel of its obligation to respect the rights, legal interests, and interests of the customer, if the customer can no longer reasonably be expected to remain bound by the contract as a result, or if another contractual or statutory right of withdrawal exists.
If the hotel and the customer have agreed in writing on a deadline for withdrawing from the contract free of charge, the customer may withdraw from the contract by that date without triggering any claims for payment or damages by the hotel. The customer’s right of withdrawal expires if they do not exercise their right to withdraw in writing to the hotel by the agreed date, unless a case described in paragraph 1, sentence 6 above applies.
If the customer cancels—whether justifiably or not—between the 8th and 4th week prior to the event date, the hotel may charge 35% of the lost food sales in addition to the agreed room rental price; for any later cancellation, 70% of the food sales. Invoicing shall be in accordance with Section IV, No. 1. Food revenue shall be calculated using the following formula: Menu price – Event x Number of participants. If no menu price has yet been agreed upon, the least expensive 3-course menu from the currently valid event offer shall serve as the basis.
If a conference package rate per participant has been agreed upon, the hotel may charge 60% of the conference package rate multiplied by the agreed number of participants in the event of a cancellation—whether justified or unjustified—between the 8th and 4th week prior to the event date, and 85% in the event of a later cancellation. Invoicing shall be in accordance with Section IV, No. 1.
The deduction of saved expenses is accounted for in paragraphs 3 through 4 above. The customer is free to provide evidence that the claim mentioned above did not arise or did not arise in the amount claimed.

V. CANCELLATION BY THE HOTEL

If an agreed advance payment or security deposit, or one requested in accordance with Section III, paragraphs 4 and/or 5 above, is not made even after the deadline has passed, the hotel is also entitled to terminate the contract.
Furthermore, the hotel is entitled to withdraw from the contract for objectively justified reasons, for example if:
• force majeure or other circumstances beyond the hotel’s control make it impossible to fulfill the contract;
• events are booked based on misleading or false statements regarding material facts, e.g., the customer or the purpose of the stay or the event;
• the hotel has reasonable grounds to believe that the event may jeopardize the smooth operation of the business, the safety, or the hotel’s public reputation, without this being attributable to the hotel’s sphere of control or organizational responsibility;
• there is a violation of Section I, No. 2.
If the hotel cancels the reservation for valid reasons, the customer is not entitled to compensation.

VI. CHANGES IN THE NUMBER OF PARTICIPANTS AND THE EVENT DATES

Any change in the number of participants exceeding 5% must be reported to the hotel no later than five business days before the event begins; such a change requires the hotel’s written approval.
The hotel will accept a reduction in the number of participants by the customer of up to 5% when settling the bill. For any deviations exceeding this, the originally agreed number of participants minus 5% will be used as the basis. The customer has the right to reduce the agreed price by the amount of expenses saved due to the lower number of participants, provided the customer can provide proof of such savings.
If the actual number of participants is higher than expected, the actual number will be billed.
If the number of participants deviates by more than 10%, the hotel is entitled to adjust the agreed rates and to change the confirmed rooms, unless this would be unreasonable for the customer.
If the agreed start or end times of the event are changed and the hotel agrees to such changes, the hotel may charge a reasonable fee for the additional services provided, unless the hotel is at fault.

VII. BRINGING YOUR OWN FOOD AND DRINKS

1. As a general rule, customers are not permitted to bring their own food and beverages to events. Exceptions require a written agreement with the hotel. In such cases, a fee will be charged to cover overhead costs.
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VIII. TECHNICAL EQUIPMENT AND CONNECTIONS

1. To the extent that the hotel procures technical or other equipment from third parties for the customer at the customer’s request, it acts on behalf of, under the authority of, and for the account of the customer. The guest is liable for the careful handling and proper return of such equipment. The guest indemnifies the hotel against all claims by third parties arising from the provision of this equipment.
2. The use of the guest’s own electrical equipment connected to the hotel’s power grid requires the hotel’s written consent. Any malfunctions or damage to the hotel’s technical equipment resulting from the use of these devices shall be borne by the customer, unless the hotel is responsible for such malfunctions or damage. The hotel may charge a flat rate for the electricity costs incurred through such use.
3. With the hotel’s consent, the customer is entitled to use their own telephone, fax, and data transmission equipment. The hotel may charge a connection fee for this.
4. If the connection of the guest’s own equipment results in the hotel’s facilities remaining unused, a compensation fee may be charged.
5. Malfunctions in technical or other equipment provided by the hotel will be remedied immediately whenever possible. Payments may not be withheld or reduced unless the hotel is responsible for such malfunctions.

IX. LOSS OR DAMAGE TO PERSONAL BELONGINGS

Any exhibition items or other personal belongings brought onto the premises are kept at the customer’s own risk within the event spaces or the hotel. The same applies to event equipment belonging to the customer or third parties that is located in the hotel at the customer’s request. The hotel assumes no liability for loss, destruction, or damage, including financial loss, except in cases of gross negligence or willful misconduct on the part of the hotel. This exclusion does not apply to damages resulting from injury to life, limb, or health. Furthermore, all cases in which safekeeping constitutes a contractual obligation due to the circumstances of the individual case are excluded from this disclaimer of liability.
Any decorative materials brought in must comply with fire safety requirements. The hotel is entitled to request official documentation to this effect. If such documentation is not provided, the hotel is entitled to remove any materials already brought in at the customer’s expense. To prevent potential damage, the placement and installation of objects must be coordinated with the hotel in advance.
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Any exhibition items or other objects brought to the venue must be removed immediately after the event ends. If the customer fails to do so, the hotel may remove and store such items at the customer’s expense. If the items remain in the event room, the hotel may charge a reasonable usage fee for the duration of their stay. The customer is free to provide evidence that the aforementioned claim did not arise or did not arise in the amount claimed.
Any other items left behind by event participants will be forwarded only at the request, risk, and expense of the participant in question. The hotel will hold the items for 3 months; after that, if the items have any discernible value, they will be turned over to the local lost and found office. The customer is responsible for the costs of storage. If the items have no apparent value, the hotel reserves the right to dispose of them at the customer’s expense after the retention period has expired.
The hotel is liable for items left on the premises in accordance with the statutory provisions of the German Civil Code (BGB) up to a maximum of EUR 3,500 (Section 702 BGB). Liability is excluded if rooms, conference rooms, or storage areas in which the guest leaves items remain unlocked. For cash and valuables, liability under the BGB is limited to EUR 800 (§ 702 BGB) when stored in the hotel’s safe. In all other respects, the provisions of §§ 701 ff. BGB apply in particular.
Any packaging materials generated in connection with deliveries to the event by the customer or third parties must be disposed of by the customer before or after the event. If the customer leaves packaging materials at the hotel, the hotel is entitled to dispose of them at the customer’s expense.

X. CUSTOMER LIABILITY FOR DAMAGES

The customer is liable for any damage to the building or its contents caused by event participants or visitors, employees, other third parties under the customer’s control, or the customer themselves through their own fault.
The hotel may require the customer to provide appropriate security (e.g., insurance, deposits, guarantees).

XI. SUPPLEMENTARY SPECIAL PROVISIONS RELATED TO COVID-19, PANDEMIC SITUATIONS, AND FORCE MAJEURE

If, due to regulations, general orders, or administrative acts intended to combat or prevent the spread of the SARS-CoV-2 virus (“COVID-19”) or similar serious reasons of force majeure (external circumstances beyond the hotel’s control), the hotel is unable to operate in whole or in part and the guest is unable to avail themselves of the corresponding services, this shall not constitute a breach of duty for which the hotel is responsible. This applies regardless of the date of issuance of the regulation,
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general ruling, and administrative act.
In the event that the hotel is prevented from fulfilling its contractual obligations for the reasons specified in Section 1, the hotel is entitled, without liability for damages, to adjust its services in accordance with the applicable legal framework.
If hotel operations are prohibited in their entirety, the hotel is entitled to offer the guest an alternative event date. If the parties cannot agree on an alternative event date, both parties are entitled to withdraw from the contract in question by providing written notice. In this case, the hotel retains the right to claim 50% of the fee for the booked services.
During the guest’s stay, the hotel has the right to require the guest to comply with applicable COVID-19 regulations (as set forth in applicable general orders, ordinances, or laws, or in the hotel’s own hygiene policy) and to verify such compliance. In the event of repeated and deliberate violations of the applicable COVID-19 regulations, the hotel has the right, for the protection of other guests and employees, to terminate the event contract and any accommodation contract that may have been concluded with immediate effect, and to demand and enforce the termination of the event as well as the departure of the guests. In this case, the hotel’s claim for payment of the booked services remains in full force.

XII. FINAL PROVISIONS

Any amendments or additions to the contract, the acceptance of the application, or these terms and conditions for events must be made in writing. Unilateral amendments or additions by the customer are invalid.
The place of performance and payment is the hotel's registered office.
The exclusive venue for legal proceedings—including disputes involving checks and promissory notes—in commercial transactions is Aachen. If a contracting party meets the requirements of Section 38(2) of the German Code of Civil Procedure (ZPO) and has no general venue within Germany, the venue shall be the hotel’s registered office.
German law applies. The application of the UN Convention on Contracts for the International Sale of Goods and conflict-of-laws provisions is excluded.
If any provision of these General Terms and Conditions for Events is invalid or void, this shall not affect the validity of the remaining provisions. The same applies in the event of an unintended omission. In all other respects, the statutory provisions shall apply.